Customer Service

Customer Satisfaction:
We are committed to providing the best customer service available. 
We honor all terms and conditions mentioned on our website and strive to ensure your shopping experience will be trouble-free and enjoyable. 
If for any reason you are not satisfied with the condition of your purchase, we will do everything in our power to resolve the situation in a timely and positive manner. 

Return Policy:
We do not accept a return, exchange, in case of damage or loss, the actual damage cost will be COMPENSATED within the amount shipping insurance can cover. 
If you choose Airmail with no insurance no tracking, you CAN NOT receive any compensation.

Return Conditions 
1) For "Brand new" condition items: They must be in new condition. Returns on damaged or scratched merchandise WILL NOT be accepted. 
2) All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity must be returned with the item. Any items returned without original documentation will be rejected. DO NOT deface original cartons or packaging in any manner. We will not accept a return if the packaging is not in its original condition. 
3) Watches that have been resized, damaged or otherwise altered after delivery WILL NOT be accepted for return.
4) Returns are permitted within 14 DAYS from the date of receipt of goods. All Shipping, Handling, and Insurance charges are NOT REFUNDABLE. 
***Even if we offer free shipping for the item, we refund the balance after deducting the postage for the ORIGINAL SHIPPING/HANDLING charge. 
5) Shipping and handling charges for returning items will be borne by the buyer. 
6) Insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

Cancel Condition for our "SNIPE" service
"SNIPE" is the service that we make orders on/in shops in Japan instead of you. So you CAN NEVER cancel and return any items once you pay our invoice. 

Howeveryou can cancel ONLY in the case...
1)The item has been sold just before we make orders.
2)We found some BIG DIFFERENCE in the item condition in our inspection when we receive.

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